Digital Delivery Policy

1. Nature of Services — Digital Delivery Only

All products and services offered on the Platform are delivered exclusively through digital means. This includes, but is not limited to:

• Online NEET mock tests and practice question banks.
• Chapter-wise and subject-wise assessments and quizzes.
• AI-powered doubt resolution and performance analytics.
• PDF study notes and downloadable reference materials (where applicable and within Platform).
• All-India Test Series rankings and detailed analysis reports.

2. Digital Access — Delivery Timeline

2.1 Immediate Access

Upon successful payment confirmation, access to purchased Subscription features and digital content is granted immediately and automatically to your registered account. There is no manual processing delay for standard Subscription purchases.

2.2 Delivery Confirmation

Following a successful purchase, you will receive:

• An order confirmation email to your registered email address within 15 minutes, containing a transaction ID, plan details, and billing period.
• A GST invoice electronically delivered to your registered email.
• An in-platform notification confirming your active Subscription and unlocked features.

If you do not receive a confirmation email within 30 minutes of purchase, please check your spam/junk folder and then contact our support team.

3. Technical Requirements for Access

To access the Platform and all digital content without issues, ensure your device meets the following minimum technical requirements:

We are not responsible for inability to access content arising from failure to meet minimum technical requirements, ISP restrictions, or outdated software. We recommend using updated browsers and a stable internet connection for the best experience.

4. Platform Availability and Service Continuity

4.1 Uptime Commitment

We are committed to maintaining high Platform availability and target a minimum uptime of 99.5% on a monthly basis, excluding scheduled maintenance windows. Live class and examination periods are subject to additional monitoring and priority support.

4.2 Scheduled Maintenance

We periodically perform scheduled maintenance to improve Platform performance, security, and features. Scheduled maintenance will be communicated at least 24 hours in advance via:

• In-app banner notifications.
• Email notification to registered users.
• Status updates on the Platform's status page (if applicable).

Scheduled maintenance is typically performed during off-peak hours (between 02:00 AM – 05:00 AM IST) to minimise disruption to users.

4.3 Unplanned Outages

In the event of unplanned outages or service disruptions:

• Our technical team will endeavour to restore service within 4 hours for critical outages.
• Status updates will be communicated via official social media channels and email.
• If a disruption exceeds 72 consecutive hours and directly prevents access to your Subscription content, you may be eligible for a pro-rata service credit or refund as per our Cancellation and Refund Policy.

4.4 Force Majeure

We shall not be held liable for service disruptions caused by events beyond our reasonable control, including but not limited to acts of God, government actions, internet infrastructure failures, natural disasters, pandemics, cyberattacks by third parties, or third-party platform failures (e.g., cloud hosting provider outages).

5. Content Availability and Access Period

Digital content accessed via your Subscription is available only during your active Subscription period. Upon expiry or cancellation of your Subscription:

• Access to premium Content is immediately suspended upon Subscription expiry.
• Your account, progress data, and test history are retained for up to 2 years from the last activity date, in accordance with our Privacy Policy.
• Downloaded PDFs or offline-saved materials may no longer be accessible if DRM protection is applied.

We recommend you complete or review time-sensitive content (such as scheduled mock tests, live sessions, or limited-access modules) before your Subscription expires.

6. Offline Access

Certain materials may support limited offline access through our application (subject to plan and feature availability). Offline access is governed by the following:

• Only content explicitly marked as 'Available Offline' may be downloaded for offline use.
• Offline content is cached on your device and remains accessible for up to 30 days after download; re-sync with an active internet connection is required for refresh.
• Offline content is encrypted and DRM-protected; it may not be transferred, copied, or used on unauthorised devices.
• An active Subscription is required to use offline content; access is revoked upon Subscription expiry.

7. Digital Delivery Failures

If you experience any of the following, please report them to our support team immediately:

• Unable to access your Subscription features after successful payment.
• Confirmation email not received within 1 hour of payment.
• Content or features unavailable that should be included in your plan.
• Test or assessment not loading or submitting incorrectly.
• Performance reports or analytics not updating.

We aim to resolve delivery failures within 24 business hours. Critical failures (complete inability to access your Subscription) are treated as P1 incidents and addressed within 4 hours.

8. Contact and Support

• Registered Office: Hyderabad, Telangana, India
• Support Hours: Monday to Saturday, 09:00 AM – 08:00 PM IST
• Critical / Exam Day Support: 24×7 during scheduled NEET Mock Test Series windows.

9. Policy Updates

This Policy may be updated from time to time to reflect changes in our services, technology, or applicable regulations. We will notify you of material changes via email or through a notice on the Platform. Continued use of the Platform after such changes constitutes your acceptance.