User Agreement for the ApolloMedSkills NEET Test Prep Platform
Welcome to the NEET Test Prep Platform, operated by the Company ("Company", "we", "us", or "our"), a company incorporated under the Companies Act, 2013, with its registered office at Hyderabad, Telangana, India. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and the Company governing your access to and use of the Platform.
By creating an account, accessing, or using the Platform in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must immediately discontinue use of the Platform.
These Terms are drafted in compliance with the Information Technology Act, 2000; the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021; the Consumer Protection Act, 2019; the Indian Contract Act, 1872; and the Digital Personal Data Protection Act, 2023 ("DPDP Act").
In these Terms, the following definitions shall apply:
The Platform is intended for students preparing for NEET examinations, typically individuals aged 15 years and above. If you are below 18 years of age, you must use the Platform only with the consent and under the supervision of a parent or legal guardian, who shall be responsible for compliance with these Terms.
To access most features of the Platform, you must register an account by providing accurate, complete, and current information including your name, email address, mobile number, and other required details. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.
You agree to immediately notify our support team of any unauthorised use of your account or any security breach. We shall not be liable for any loss arising from your failure to safeguard your login credentials.
Each User is permitted to maintain only one active account. Creating multiple accounts to circumvent subscription restrictions, exploit promotional offers, or for any other purpose is prohibited and may result in immediate account suspension.
We reserve the right to verify your identity and the accuracy of information provided during registration. Submission of false or misleading information may result in immediate termination of your account without refund.
The NEET Test Prep Platform provides the following services, which are delivered exclusively through digital means:
While we make every effort to ensure that the Content on the Platform is accurate, current, and relevant to the NEET syllabus, we do not warrant that all Content is free from errors. Users should independently verify critical information with official NEET notifications and authoritative educational sources.
The Platform includes AI-powered features to enhance your learning experience. You acknowledge that:
Data Usage for Internal Analytics: While personal data is not used to train AI models in identifiable form, the Company may use anonymised and aggregated data for internal analytics, product development, and service improvement.
Access to premium Content and features requires a valid Subscription. Subscription plans are described on the Platform's Pricing page and are subject to the Pricing Policy. Free-tier access, where offered, is governed by additional restrictions detailed on the Platform.
By purchasing a Subscription, you authorise us to charge the applicable fees (inclusive of applicable GST) to your chosen payment method. All payments are processed through PCI-DSS compliant third-party payment gateways. We do not store your payment card details on our servers.
Subscription plans marked as "auto-renewing" will be automatically renewed at the end of each billing cycle unless you cancel before the renewal date. You will receive a reminder notification prior to renewal. By enabling auto-renewal, you authorise recurring charges.
All prices are exclusive of Goods and Services Tax (GST) unless stated otherwise. GST at the applicable rate will be added to the displayed price at checkout. A valid GST invoice will be issued electronically upon successful payment.
All Content, trademarks, logos, graphics, software, AI models, question banks, and other intellectual property on the Platform ("Platform IP") are the exclusive property of the Company or its licensors and are protected under the Copyright Act, 1957; the Trade Marks Act, 1999; and other applicable Indian and international IP laws.
We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial educational purposes in accordance with these Terms. This licence does not include any right to:
If you submit any content on the Platform (including forum posts, feedback, or doubt queries), you grant us a non-exclusive, royalty-free, worldwide licence to use, store, and process such content for the purpose of operating and improving the Platform, subject to our Privacy Policy. You represent that you own or have the necessary rights to such content and that it does not infringe any third-party rights.
You agree not to engage in any of the following:
Violation of any of the above may result in immediate account suspension or termination, without refund, and may expose you to legal proceedings.
The Company reserves the right to monitor usage patterns, login activity, IP addresses, and device access to detect misuse, account sharing, or suspicious activity. The Company may suspend or restrict access pending investigation, without prior notice.
In the event of unauthorised account sharing or commercial exploitation of the Platform, the Company reserves the right to levy liquidated damages up to INR 50,000 per incident or the equivalent commercial value of the misuse, whichever is higher, without prejudice to other legal remedies.
The Platform may contain links to third-party websites, services, or resources. We do not endorse, control, or assume responsibility for any third-party content, services, or privacy practices. Access to third-party services is at your own risk and subject to their respective terms and privacy policies.
THE PLATFORM AND ALL CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES INCLUDING:
Nothing in these Terms shall exclude liability for fraud, personal injury caused by negligence, or any liability that cannot be excluded under applicable Indian law.
The Company does not guarantee any specific academic outcome, rank, score, or success in NEET examinations. Performance depends on individual effort, aptitude, and external factors beyond the Company's control.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF OR INABILITY TO USE THE PLATFORM.
In any event, our total cumulative liability to you for all claims arising from or related to the Platform shall not exceed the total Subscription fees paid by you in the twelve (12) months immediately preceding the event giving rise to the claim.
You agree to indemnify, defend, and hold harmless the Company, its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Platform in violation of these Terms; (b) your violation of any third-party rights; (c) your breach of any representations or warranties herein; or (d) your violation of any applicable law.
We reserve the right to modify these Terms at any time. Material changes will be communicated via email or prominent notice on the Platform at least 7 days before the changes take effect. Continued use of the Platform after the effective date of revised Terms constitutes your acceptance of the changes.
We may also modify, suspend, or discontinue any part of the Platform at our discretion. We shall not be liable to you or any third party for any such modification, suspension, or discontinuation.
You may terminate your account at any time by contacting our support team through the Platform. Termination of your account does not entitle you to a refund except as provided under our Cancellation and Refund Policy.
We may suspend or permanently terminate your account immediately and without notice if you breach these Terms, engage in fraudulent activity, or if required by law. Upon termination, your right to access the Platform ceases immediately and we may delete your account data subject to applicable law and our Privacy Policy.
The Company does not guarantee any specific academic outcome, rank, score, or success in NEET examinations. Performance depends on individual effort, aptitude, and external factors beyond the Company's control.
These Terms shall be governed by and construed in accordance with the laws of the Republic of India. The courts of Hyderabad, Telangana, India shall have exclusive jurisdiction over any disputes arising from or related to these Terms and the Platform.
In the event of any dispute, the parties shall first attempt to resolve the matter through good-faith negotiations within thirty (30) days of the aggrieved party notifying the other in writing. If unresolved, the dispute shall be referred to arbitration under the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted in English, at Hyderabad, Telangana, by a sole arbitrator mutually agreed upon by the parties.
Notwithstanding the foregoing, either party may seek urgent injunctive or equitable relief in a court of competent jurisdiction.
Nothing in these Terms shall limit or exclude the rights available to consumers under the Consumer Protection Act, 2019, or any other applicable Indian consumer protection legislation. If you believe your consumer rights have been violated, you may raise a complaint on the National Consumer Helpline (NCH) or approach the relevant consumer forum.
Clauses relating to Intellectual Property, Limitation of Liability, Indemnity, and Dispute Resolution shall survive termination of this Agreement.
In accordance with the Information Technology Act, 2000 and the IT (Intermediary Guidelines) Rules, 2021, we have appointed a Grievance Officer to address complaints and grievances relating to the Platform:
The Grievance Officer shall acknowledge your complaint within 24 hours and endeavour to resolve it within 15 days of receipt.
Users agree that any disputes shall be resolved on an individual basis and waive any right to participate in class actions or representative proceedings.
For any questions, concerns, or legal notices related to these Terms, please contact us through the Platform.